Privacy Policy
(Date of last update: 01/03/2023)
1 - Computer security
Carlos Miguel Rodrigues, NIPC 219138265, company that owns the brand mind4us, hereinafter referred to as mind4us, undertakes to employ the necessary, adequate and proportionate security measures in terms of technological and data security, to safeguard the integrity of data processing customers' personal.
In order for computer security to be reinforced, customers should promote the use of equipment duly protected against computer viruses, worms and harmful software.
Customers should also actively participate in the promotion of measures that reinforce the security of communications, namely the safe configuration of the navigation program, the installation of updated antivirus software as well as security barrier software and the non-use of software of dubious origin.
Without the adoption of these measures, the risk of improper access by unauthorized agents is increased.
2 - Updates
The Terms of the Privacy and Security Policy presented by mind4us may be updated, with the date of the last version being mentioned in the header of this statement.
3 - Responsible for processing personal data
In compliance with the provisions of article 24 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, to Carlos Miguel Rodrigues, NIPC 219138265, company that owns the mind4us brand, tax office at Rua Augusto Fraga n34 1 left
7830-680 Mem Martins, is the entity responsible for the collection and processing of personal data within the scope of the activity of the “mind4us” platform, for the purposes referred to in this document, with the exception of the purposes referred to in the section “Legal basis for the processing of personal data by psychologists/coaches”. Users or other interested parties may contact mind4us using their business address or via the email address contact@mind4us.com.
4 - Terms of Privacy Policy
Personal data collected within the scope of the relationship between Users and the “mind4us” Platform will be treated in strict compliance with the provisions of the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 of April 2016 - “GDPR”) and Law No. 58/2019 of August 8.
In this sense, mind4us is committed to processing in compliance with the principles enshrined in article 5 General Regulation on Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 - “RGPD”) and Law n.º 58/2019 of August 8, limiting the collection strictly for application to purposes that are adequate, relevant and limited, considering the purposes of the treatment.
mind4us is also committed to ensuring the integrity and confidentiality of data, namely through the adoption of organizational and security measures necessary to protect data against any illicit treatment.
mind4us is committed to guaranteeing that all health-related data will be handled exclusively by a qualified professional, subject to special confidentiality duties and framed by ethical and deontological duties.
All personal data that are not related to health will be treated exclusively by a professional bound by the duty of professional secrecy.
Mere interaction with the mind4us platform does not require data collection.
5 - Processing of personal data - Legal basis
The use of services available on the mind4us platform involves the processing of personal data.
Considering the nature of the activity, some of the data processed may fall into the category of sensitive data.
All data made available by the respective holder are based on the respective consent, and for this purpose the holder must explicitly declare that consent in an informed manner and agreement with this privacy policy when questioned about the matter.
The declaration of informed consent and acceptance of the Privacy and Security Policy as well as the Terms and Conditions of use of the Platform presumes the previous reading of the same, and the declarant cannot evoke ignorance after acceptance.
6 - Legal basis for the processing of personal data by psychology and personal development professionals
The special categories of data that may be subject to processing by psychology and personal development professionals, while responsible for the treatment, will be limited to the need arising from the provision of contracted services between the client and MindFirst, and these professionals bound by the duty of secrecy.
7 - Processing of personal data - Purposes
All personal data provided by customers, namely data relating to contacts, identification, and other elements necessary for the purpose of scheduling sessions and disseminating information within the scope of mind4us activities will be processed for the preparation of sessions, scheduling of sessions and other operations relating to the management of consultations, subject to prior and explicit consent by the customers under the terms set out in this document.
Personal data provided by customers may also be subject to processing within the scope of the need to establish contact between mind4us and the holders, namely to assess the service provided, assess the need for continuity of service, billing, management of complaints or disputes or even for the fulfillment of legal obligations, when justified.
Personal data provided by customers may also be processed for the purpose of sending information via email, within the exclusive scope of mind4us activity, namely commercial information about products, dissemination of content, promotions or other initiatives that may be promoted.
8 - Categories of recipients of personal data
Under the terms of the law, customers' personal data may be disclosed to the authorities as long as they have the legitimacy to request them.
The processing of customers' personal data for the aforementioned purposes will be carried out by mind4us through workers designated for this purpose.
The processing of customers' personal data for the aforementioned purposes may also be carried out by other subcontracted entities, with platform management responsibilities and with activity in terms of accounting treatment. These entities will enter into a commitment to treat data in accordance with the rules established by mind4us and in absolute compliance with the legislation in force.
9 - Period of retention of personal data
The personal data collected by mind4us within the scope of its activity may be subject to treatment during the period in which the consent is maintained or for another period if this arises from applicable legislation.
To guarantee access to the platform's functionalities, data relating to access will be kept during the period in which the customer's account remains active.
The data relating to access will be kept for a maximum period of eighteen months after the last use, mind4us committing itself to carry out the deletion after that period.
10 - Personal data relating to children and others under 18 years of age
The processing of data from customers under the age of 18 can only be carried out after parental consent or another legal representative. In these terms, mind4us will define an appropriate organizational procedure to safeguard the existence of parental consent or another legal representative in the processing of personal data referring to children and other minors under the age of 18 on the date of contact with mind4us.
11 - Other rights – Rectification, access or deletion of personal data, limitation of treatment, right to oppose treatment and right to portability of personal data. Right to withdraw consent.
The mind4us customer can determine, at any time, full access to the personal data held by him, as well as request its deletion, rectification or limitation of the treatment, as well as oppose the portability of the data and its treatment.
The mind4us customer also has the right to withdraw consent, at any time, for the processing of data for the indicated purposes, and this withdrawal of consent takes effect from the date of the request.
In order to exercise the aforementioned powers, the mind4us customer may communicate the decision by sending an email to address contact@mind4us.with, or by letter to the postal address: mind4us, Carlos Miguel Rodrigues, Rua Augusto Fraga n34 1esq 7830-680 Mem Martins.
12 - Complaint to the control authority
Mind4us customers are entitled, under the terms of the law, to submit complaints regarding the processing of personal data to the competent control authority, in this case the National Data Protection Commission, to the email address_cc781905-5cde-3194-bb3b -136bad5cf58d_geral@cnpd.pt, or to the postal address: Rua de São Bento, nº 148, 3, 1200 – 821 Lisboa.