Technological Prerequisites
At MindFirst you can carry out psychology, coaching or mindfulness sessions online, with the greatest flexibility and comfort.
You can carry out your sessions via PC, smartphone or tablet.
Before the session, it is essential that you confirm:
1 – If you use a compatible browser and operating system (see table below);
2 – If your equipment settings do not prevent access to the camera and microphone;
3 - If the antivirus does not block access to the camera and microphone.
The location chosen to hold the session must have a good internet access signal.
In case of difficulty, we suggest that you immediately “refresh”, close all open browser tabs, close all browser windows, and try again.
Check browser and operating system compatibility:
Windows
Browser | Version
Google Chrome | Greater than or equal to 60
Mozilla Firefox | Greater than or equal to 50
Opera | Greater than or equal to 50
macOS
BrowserVersion
Google Chrome Greater than or equal to 60
Mozilla FirefoxGreater than or equal to 50
SafariGreater than or equal to 11
Linux distributions
BrowserVersion
Google Chrome/ChromiumGreater than or equal to 60
Mozilla FirefoxGreater than or equal to 50
iOS
BrowserVersion
SafariGreater than or equal to 11
android
BrowserVersion
Google Chrome Greater than or equal to 75
Mozilla FirefoxGreater than or equal to 65
Pay attention to the following difficulties that may arise and possible solutions:
ProblemSolution
Browser cache / temporary files: browsers use cache as a means of speeding up the loading times of web pages, but sometimes temporary files cause problems, as different versions of files end up interacting. some difficulty will be closing the browser, opening the site again and entering. This way you will be forcing a 'refresh' of the page. Alternatively, you can do: Windows: CTRL+F5, macOS: Cmd+Option+R, Mobile: using the refresh icon).
Software Settings: Device settings and anti-virus software may prevent camera and microphone access based on user settings.
Change device settings (Settings) and antivirus to allow access to the camera and microphone. Check if the antivirus will be able to add the site to the blocking exceptions.
Hardware / compatible drivers: cameras and microphones are extremely dependent on drivers, especially in Windows, as this type of software configures the way the operating system will handle the piece of Hardware;
Ensure you have updated drivers
Other factors that can make access difficult and that you should prevent: Outdated or misconfigured software can also interfere with the functioning of cameras and microphones. Make sure that you have up-to-date and properly configured software.
Very important:
MindFirst provides all the technological conditions and information necessary to carry out the sessions.
Checking the condition of the equipment and compliance with the technological prerequisites necessary for the session is the sole responsibility of the user.
MindFirst is not responsible for the impossibility of carrying out sessions due to non-compliance with the prerequisites informed here.